Elements and Performance Criteria
- Recognise opportunities to promote products and services
- Products and services available for on-selling from the enterprise are identified
- Technical specifications and application(s) of products and services are identified
- Applicability of products and or services are matched to particular clients or client groups
- Features of products and services (including technical specifications) are explained in relation to customer requirements or potential requirements
- Where appropriate, clients are referred to expert personnel or services
- Establish and maintain contact with clients
- Negotiate sales
- Close sales